Shipping Policy

Welcome to our enchanted shipping and returns portal! At Deals Gemmy Store, we’re dedicated to making your shopping experience as magical as the products we offer. From our whimsical Dress Up & Pretend costumes to our delightful Seasonal & Holiday Decor and engaging Toys, Games & Crafts, we want every aspect of your journey with us to sparkle with joy.

🚚 Magical Shipping Information

Order Processing Time

Our magical elves work diligently to prepare your order for its journey to you. Please allow 1-2 business days for order processing before your items embark on their adventure to your doorstep.

Shipping Methods & Timeframes

We offer two magical shipping options to suit your needs:

🔄 Our Enchanted Return Policy

While we carefully select each magical item in our collection, we understand that sometimes the magic needs a little adjustment. If your purchase isn’t quite perfect, our return policy is designed with the same care we put into selecting our products.

⏰ Return Time Window

You have 15 days from the date you receive your order to initiate a return or exchange.

📦 Return Conditions

To qualify for a return or exchange, your item must meet these magical requirements:

• ✅ Item must be in original, unused condition
• ✅ All original packaging and tags must be intact
• ✅ Include the original packing slip or order confirmation
• ✅ Item must be in resalable condition

🚫 Non-Returnable Magical Items

Due to their special nature, the following items cannot be returned:

• • Opened Dress Up & Pretend costumes (for health and safety reasons)
• • Personalized or custom-made seasonal decorations
• • Used Toys, Games & Crafts that cannot be resold
• • Final sale items clearly marked as non-returnable

🔄 The Magical Return Process

1 Contact Our Magic-Makers

Email our friendly customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the magical details we need!

2 Receive Return Instructions

Within 1-2 business days, our magic-makers will email you with:

• • Return authorization number
• • Shipping instructions and return address
• • Prepaid return label (if applicable)

3 Ship Your Return

Package your item securely with all original packaging and include your return authorization number. We recommend using a trackable shipping service.

4 Magical Resolution

Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

💫 Refunds & Financial Magic

Refund Timeline

• • Processing Time: 3-5 business days after we receive your return
• • Bank Processing: Additional 5-10 business days depending on your financial institution

Refund Method

Refunds will be issued to your original payment method:

• • Credit Cards (Visa, MasterCard, JCB)
• • PayPal accounts

🎪 Exchanges & Magical Swaps

Prefer a different magical item? We’re happy to help with exchanges!

• • Exchanges are subject to product availability
• • Price differences will be refunded or charged accordingly
• • We’ll cover return shipping for defective or incorrect items

Thank you for choosing Deals Gemmy Store for your magical shopping adventures! We’re committed to ensuring every experience with us is truly enchanting.