Last Updated: January 2024
🎁 Our Enchanted Return Policy
Welcome to our magical returns portal! At Deals Gemmy Store, we want every purchase to bring joy and enchantment to your home. While we carefully select our Dress Up & Pretend costumes, Seasonal & Holiday Decor, and delightful Toys, Games & Crafts, we understand that sometimes magic needs a little adjustment.
If your magical item isn’t quite perfect, we’re here to help make things right. Our return policy is designed with the same care we put into selecting our products.
⏰ Return Time Window
You have 15 days from the date you receive your order to initiate a return or exchange.
✨ Magical Tip: Please inspect your items promptly upon arrival to ensure they meet your expectations for quality and enchantment.
📦 Return Conditions
To qualify for a return or exchange, your item must meet these magical requirements:
- ✅ Item must be in original, unused condition
- ✅ All original packaging and tags must be intact
- ✅ Include the original packing slip or order confirmation
- ✅ Item must be in resalable condition
🚫 Non-Returnable Magical Items
Due to their special nature, the following items cannot be returned:
- • Opened Dress Up & Pretend costumes (for health and safety reasons)
- • Personalized or custom-made seasonal decorations
- • Used Toys, Games & Crafts that cannot be resold
- • Final sale items clearly marked as non-returnable
🔄 The Magical Return Process
Step 1: Contact Our Magic-Makers
Email our friendly customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the magical details we need!
📝 Magical Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Deals Gemmy Store Magic-Makers,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please describe why you’re returning]
Preferred Solution: [Refund / Exchange for (specific product)]
I confirm the item is in its original condition with all packaging intact.
Thank you for your magical assistance!
Best regards,
[Your Name]
Step 2: Receive Return Instructions
Within 1-2 business days, our magic-makers will email you with:
- • Return authorization number
- • Shipping instructions and return address
- • Prepaid return label (if applicable)
Step 3: Ship Your Return
Package your item securely with all original packaging and include your return authorization number. We recommend using a trackable shipping service.
Step 4: Magical Resolution
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
💫 Refunds & Financial Magic
Refund Timeline
- • Processing Time: 3-5 business days after we receive your return
- • Bank Processing: Additional 5-10 business days depending on your financial institution
Refund Method
Refunds will be issued to your original payment method:
- • Credit Cards (Visa, MasterCard, JCB)
- • PayPal accounts
✨ Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product.
🎪 Exchanges & Magical Swaps
Prefer a different magical item? We’re happy to help with exchanges!
- • Exchanges are subject to product availability
- • Price differences will be refunded or charged accordingly
- • We’ll cover return shipping for defective or incorrect items
📞 Need Magical Assistance?
Our friendly magic-makers are here to help with any questions about returns or exchanges!
Email: [email protected]
Response Time: 1-2 business days
Store Address: Deals Gemmy Store, 4982 Roosevelt Road, Sharon, US 67138
Thank you for choosing Deals Gemmy Store for your magical shopping adventures! We’re committed to ensuring every experience with us is truly enchanting.