Welcome to the Deals Gemmy Store FAQ page! We’re here to help you navigate our magical world of decorations and toys. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to assist!
Product Questions
What types of products do you offer?
We specialize in a wide range of magical items, including Dress Up & Pretend costumes, Home Goods & Toys, Indoor and Outdoor Seasonal & Holiday Decor, and Toys, Games & Crafts. Our products are designed to bring joy and festive cheer to your home, with a focus on quality and creativity.
Are your products suitable for children?
Yes! Many of our toys and decorations are family-friendly and perfect for kids. We ensure that all items meet safety standards to provide a fun and secure experience for everyone.
Do you offer custom or personalized products?
Currently, we don’t offer customization, but our selection is curated to include unique and enchanting items that cater to various tastes and occasions.
Shipping & Delivery
What are your shipping options?
We offer two magical delivery options: Standard Shipping ($12.95 via DHL or FedEx, delivered in 10-15 days after shipping) and Free Shipping (on orders over $50 via EMS, delivered in 15-25 days after shipping). Please note that orders take 1-2 business days to process before shipping.
Do you ship worldwide?
We ship to most regions globally, but we’re currently unable to deliver to Asia and select remote areas. Our base is in Sharon, US, and we strive to spread magic far and wide!
What should I do when my package arrives?
We recommend inspecting your items immediately to ensure everything is correct and in perfect condition. If anything seems amiss, contact us within 15 days for assistance.
Returns & Exchanges
What is your return policy?
If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We want every experience with Deals Gemmy Store to be absolutely wonderful, so we’ll gladly help with returns for items that aren’t in perfect, magical condition.
How do I start a return?
Simply email us at [email protected] with your order details and the reason for the return. Our team will guide you through the process and ensure it’s as smooth as possible.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is always protected to make your shopping experience safe and magical.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future magical deliveries!
General Inquiries
How can I contact customer service?
Our friendly magic-makers are here to help! Email us at [email protected], and we’ll typically respond within 24 hours. Your happiness is our priority!
Do you have seasonal promotions?
Yes! We often run special deals during holidays and peak seasons. Keep an eye on our website and newsletters for updates on magical offers.
Still have questions? Don’t hesitate to contact us. Thank you for choosing Deals Gemmy Store—we can’t wait to help you create unforgettable moments!